> ## Documentation Index
> Fetch the complete documentation index at: https://info.solved.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Request access

> How to start an engagement with Solved — intake, verification, and what to expect before work begins.

Requesting access is the first step toward an engagement. The intake takes about ten minutes. We respond within hours for active situations and same day for new inquiries.

## Before you reach out

You do not need a polished brief. You need the facts: what is happening, what outcome you need, and any hard constraints on timeline or confidentiality.

<AccordionGroup>
  <Accordion title="Who Solved is for">
    Founders, studios, funds, family offices, and executive teams that need a result — not a conversation. If the situation is sensitive, urgent, or stuck, it belongs here.
  </Accordion>

  <Accordion title="Who we decline">
    We pass on engagements where the client wants publicity, where the ask is illegal, or where we cannot deliver a real outcome. See [Trust & safety](/trust) for the full list.
  </Accordion>

  <Accordion title="Enterprise vs. per-incident">
    Enterprise clients get priority intake, standing agreements, and a dedicated account lead. Per-incident clients are verified at intake and matched to the right operator for the job.
  </Accordion>
</AccordionGroup>

## Request access

<Steps>
  <Step title="Submit an inquiry">
    Use the enterprise contact form on [solved.gg/enterprise](https://solved.gg/enterprise) or email [access@solved.gg](mailto:access@solved.gg).

    Include:

    * Your name and organization
    * A brief on what is happening
    * The outcome you need and any deadline
  </Step>

  <Step title="Initial response">
    We respond within 4 hours for active engagements and same day for new inquiries. We ask only what we need to move — context, constraints, and timeline.
  </Step>

  <Step title="Assessment">
    We determine scope, risk, and the right operator. If we cannot help, we say so immediately. If we can, you get a named lead, a timeline, and a fee structure with no hidden layers.
  </Step>

  <Step title="Engagement begins">
    Once terms are agreed, the assigned team goes to work. You have a single point of contact for the duration of the engagement.
  </Step>
</Steps>

## After you are onboarded

Enterprise clients receive credentials for the [account dashboard](https://account.solved.gg) to manage billing and service access. Sign in with a passkey — no passwords stored on our side.

<CardGroup cols={2}>
  <Card title="Account dashboard" icon="layout-dashboard" href="/account">
    Manage billing, subscriptions, and account access in one place.
  </Card>

  <Card title="Enterprise program" icon="building-2" href="/enterprise">
    Priority intake, standing agreements, and bench access for recurring clients.
  </Card>
</CardGroup>

<Tip>
  Need help before submitting? Email [access@solved.gg](mailto:access@solved.gg). For trust and safety concerns, contact [trust@solved.gg](mailto:trust@solved.gg).
</Tip>