Trust & safety

Trust is not a feature we market. It is the condition for doing this work at all.

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Our standard

Solved exists because some situations require professional judgment, verified credentials, and a team that will tell you no when no is the right answer.

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Operator vetting

Every operator on our bench goes through:

• Identity verification
• Background review
• Reference checks
• Skills assessment in their domain

We maintain active licenses and certifications where the work requires them. Operators are assigned based on fit, not availability alone. If we do not have the right person, we say so.

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What we will not do

We decline engagements that cross legal or ethical lines:

• Requests for illegal activity or evidence destruction
• Harassment, intimidation, or coercion without legitimate legal basis
• Work intended to mislead regulators, courts, or the public
• Situations where we cannot verify the identity or authority of the requesting party
• Engagements where the client seeks publicity over resolution

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Client verification

We verify the identity and authority of every client before sensitive work begins. Enterprise clients complete a standard onboarding review. Per-incident clients are verified at intake.

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Reporting concerns

If you believe an operator, client, or Solved team member has acted outside our standards, report it to trust@solved.gg. Include as much detail as you can. We review every report and respond within two business days. Retaliation against good-faith reports is grounds for immediate termination of the relationship.

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Data and physical safety

We follow the security practices described in our Privacy policy. For engagements involving physical risk, we conduct a safety review before deployment and maintain insurance appropriate to the work. Operators are instructed to withdraw from any situation that becomes unsafe and to notify the account lead immediately.

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Related policies